FAQ

What do you treat?
Mind and Mood Mental Health, LLC offers services ranging from diagnostic evaluation, psychotherapy, and mediation management. At Mind and Mood Mental Health. LLC we treat adults with depression, anxiety, ADHD, PTSD, bipolar disorder, anxiety disorders, insomnia, and many others. We enjoy working with patients using a collaborative approach involving other clinical providers such as therapists, counselors, and primary care physicians when needed.

Who don’t you treat?
Mind and Mood Mental Health, LLC does not treat patients with the following conditions:

• Self-harm behaviors in the last 3 months

• Suicide attempts in the last 3 months

• Recent inpatient psychiatric hospitalizations

• Active suicidal or homicidal ideations

• Active eating disorder

• Active substance use disorder

What states are you licensed in?
Erin Walling, MD is currently licensed to practice psychiatry in the states of Nebraska and Oklahoma.
Nancy Handler, MD is currently licensed in Nebraska.

Are appointments virtual or in office?
Appointments are virtual. This is considered telemedicine and requires the patient to have a working camera and microphone to allow us to see and hear each other. You can use a computer, tablet, or a smartphone. For most people, this is a convenient option. There may occasionally be the need for an in-office appointment but this is at the discretion of your doctor. During the screening call, we will discuss if the practice is a good fit for you or if a larger in-person practice would be a better fit. The sessions are HIPAA compliant using our telemedicine platform.

I am interested in becoming a patient. What is the next step?
We are so glad to hear this and would be happy to have you as one of our patients! Please visit the “new patients” tab (click here). You can request a free 10 minute initial phone consultation with a psychiatrist at Mind and Mood Mental Health, LLC after completing the pre-screening form.

During the initial phone appointment, we will review your goals for treatment and determine whether Mind and Mood Mental Health​​​​​​​, LLC is the right fit for you.

If we both agree to move forward, we will schedule an appointment for an initial diagnostic consultation appointment either virtually or in-person.

How often will we meet?
Your psychiatrist will work with you to create an individualized treatment plan to determine the follow-up visitations based on our clinical needs. Depending on the complexity and the acuity of one’s clinical conditions, patients are seen between every 2 weeks and 2 months for medication management. Patients are seen more frequently during times of medication initiation and while changes are being made to the medication type and dosage.

Do you take insurance?

We are now accepting a few commercial insurances in addition to our private pay option.

The insurances we accept are Aetna, Blue Cross and Blue Shield, Midlands Choice, Centivo, and many Cigna plans. We do not participate in Medicare and Medicaid.

If you choose to not use insurance, we simply require payment in full at the time of the appointment.

If you have a Health Savings Account (HSA) or Flexible Spending Account (FSA), you may use this to pay for treatment.

It is the patient's responsibility to understand their insurance plan including verifying we are in-network, deductible amount, co-insurance, and co-pay. Please check your telemedicine benefits. You can find the member services number on the back of your insurance card.​​​​​​​

What is your bill rate for private pay?

Rates vary by appointment type. Please call our office for information.

Are you able to see patients who do not speak English?

Unfortunately at this time, Mind and Mood Mental Health, LLC does not have providers who speak any languages other than English. We hope this will change in the future.

What if I need to talk to the doctor or have an emergency?

Mind and Mood Mental Health, LLC is not able to provide crisis clinic support and does not offer emergency services or after-hours care.

If you cannot wait to speak with your doctor at your next appointment, or are having a life threatening emergency, please call 911 or go the nearest emergency room. You may also call the National Suicide Prevention Hotline at 1-800-273-TALK (8255), which is a confidential hotline staffed by trained mental health counselors, 24 hours a day, 7 days a week.

Other emergency resources available to anyone in crisis are:

Boystown National Hotline: 1-800-448-3000
Safe Harbor- peer-run cirsis diversion: 402-715-4226
Veteran's Crisis Line: 1-800-273-TALK (8255) or text 838255
Spanish Speaking Suicide Hotline: 1-800-SUICIDA (784-2434)

Emergency Facilities:

Nebraska Medicine Emergency Services (Adults only)
4350 Dewey Ave
Omaha, NE 68105
​​​​​​​
Lasting Hope Recovery Center
415 S 25th Ave
Omaha, NE 68131
402-717-5300
​
Douglas County Health Center (Adults Only)
4102 Woolworth Ave
Omaha, NE 68105
402-444-7000
​
Methodist Jennie Edmundson Hospital (Adults Only)
933 E Pierce Street
Council Bluffs, IA 51503
713-396-6000
​
CHI Health Immanuel
6901 N. 72ng Street
Omaha, NE 68122
402-572-2121
​
CHI Mercy Hospital Council Bluffs
800 Mercy Drive
Council Bluffs, IA 51503
712-328-5000

Why would someone choose to private pay instead of using insurance?

Many people choose to not use their insurance for a variety of reasons. These reasons include: less interference from insurance companies, you have a high-deductable plan, not receiving a bill from insurance at a later date, or, you don't wish to use your insurance benefits.